Terms of service

General Terms and Conditions Derma-Lab

Effective Date: 21-06-2024

Welcome to Derma-Lab. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

Derma-Lab: The company managing the website and selling the products.
Customer: The person who orders and uses products through the Derma-Lab website.
Products: All goods offered through the Derma-Lab website.

Applicability
These terms and conditions apply to all offers, orders, and agreements made via the Derma-Lab website.
Offers and Orders

Offer: All offers on the website are non-binding and can be changed at any time.
Orders: An order is final when you have received an email confirmation from Derma-Lab.

Prices: All prices on the website are including VAT and excluding shipping costs unless stated otherwise.
Payment: Payment must be made via the payment methods offered on the website. Orders are processed only after payment is received.

Delivery Time: We strive to deliver your order within [number] business days. Delivery times are indicative and not binding.
Shipping Costs: Shipping costs will be clearly stated during the order process.

Withdrawal Period: You have the right to cancel your order within 14 days after receipt without providing a reason.
Refund: If you exercise your right of withdrawal, you will receive a full refund, including shipping costs, within 14 days after withdrawal.

Return Procedure: Contact our customer service via support@derma-lab.eu for instructions on returning products.
Return Conditions: Products must be unused, undamaged, and returned in their original packaging.

Warranty: We offer a warranty on our products in accordance with legal provisions. Please contact our customer service for warranty inquiries.
Complaints: Complaints about products or our services can be submitted via support@derma-lab.eu. We aim to handle complaints within 14 days.

Liability
Derma-Lab is not liable for any indirect damages arising from the use of the products or the website, including but not limited to consequential damage, loss of revenue or profit, or loss of data.
Privacy
Your personal data is processed in accordance with our privacy policy. Please refer to our privacy policy for more information.
Intellectual Property Rights
All intellectual property rights relating to the website and its content are owned by Derma-Lab. It is not permitted to copy, distribute, or use any content from the website without the written consent of Derma-Lab.
Applicable Law
All legal relations involving Derma-Lab are governed solely by Belgian law. Disputes will be submitted to the competent court in [Insert Place].
Contact Information
For any questions or comments regarding these terms and conditions, you can contact us at:

Kind regards,
Derma-Lab