Privacy policy
Privacy Policy Derma-Lab
Effective Date: 21-06-2024
At Derma-Lab, we highly value the privacy of our customers. This privacy policy outlines how we handle your personal data when you visit our website and use our services.
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Collection of Personal Data
We collect various types of information to better serve you, including:
- Identification Data: Name, address, phone number, email address.
- Transaction Data: Data about purchases you make at Derma-Lab.
- Technical Data: IP address, browser information, visit time, visited pages.
- User Information: Preferences and feedback, participation in promotions and surveys.
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Use of Personal Data
The collected data is used for the following purposes:
- Processing Orders: Processing and delivering your purchases.
- Customer Service: Responding to your inquiries and providing customer support.
- Marketing: Sending newsletters, promotions, and other marketing communications, provided you have consented.
- Service Improvement: Analyzing data to improve our website, products, and services.
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Sharing of Personal Data
We do not share your personal data with third parties, except in the following cases:
- Service Providers: We may share your data with trusted service providers who work on our behalf, such as delivery services and payment processors.
- Legal Obligations: If we are legally required to provide your data, we will do so in accordance with the law.
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Security of Personal Data
We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal data against loss, theft, and unauthorized access. -
Data Retention Period
We retain your personal data only for as long as necessary for the purposes for which it was collected, unless we are legally required to retain data for a longer period. -
Your Rights
You have the right to:
- Access: Know what data we hold about you.
- Correction: Have incorrect data corrected.
- Deletion: Request the deletion of your data.
- Objection: Object to certain processing of your data.
- Data Portability: Receive your data in a structured, commonly used, and machine-readable format and transfer it to another controller.
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Contact Information
For questions about this privacy policy or to exercise any of your rights, you can contact us:
- Address: Charleslei 9, 2930 Brasschaat, Belgium
- Phone: +32 477 80 55 10
- Email: support@derma-lab.eu
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Changes to the Privacy Policy
We may update this privacy policy from time to time. We recommend that you regularly review this policy to stay informed about how we protect your data.
Thank you for trusting Derma-Lab.